Tails of Customer Service
Our mission is to make each and every customer satisfied with their purchase. Thank you for your support!
We would love to hear from you. Contact us to leave your feedback.
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"Just wanted to say a big THANK YOU! Got my tug toy I ordered in record time, it was at my door in a day and a half. I was shocked to see it so quick. And of course it was perfect! " Christa D., Brantford, ON
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Amazing quality and superb customer service. These great people put up with my endless questions and request for pics of products before shipping. Highly recommend them. Will be ordering again. Brittany B., The Dalles, OR
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Thank you for shipping my order so promptly and for the kind addition of two extra tunnel bag bladders. I will surely spread the word amongst the NADAC community in Australia about your website and products. Kelly W., Torquay, Australia
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Thank you so much for customizing my order. My pup loves the tug and it’s the perfect size for her. I so appreciate that you made a Bandit without the squeaker and how awesome and accommodating you guys are. Nancy L., Devon, AB
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I like your business model of only selecting good and safe materials for our dogs. Paying premium is worth it in exchange for the health and longevity of my furry boy. Please keep it up and consider me your new loyal customer. Jean S., San Francisco, CA
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Just received the elk antlers. Thank you a bunch. Fast shipment and great service. Amanda C., Elmvale, ON
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I am looking forward to getting my order. I was at a Dock-Dog competition this past weekend and thankfully there was one of your labels on an X-pen cover used by one of the competitors. I show Tomys at conformation shows. I had been looking for this kind of product for my exercise pen as often the shows are in a field and can get very hot. To say the least I am pleased to have come across your business. Ellynne D., Whitelake, ON
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I recently purchased three items and P'Zazz! and I think they're absolutely terrific. The martingale leash was made in colors I requested, which you didn't have to do, and it's not only quite fashionably attractive, it's a great tug leash as well. The Connect-a-Tug is a great idea because it allows me to utilize more of her toys for tugging, her favorite reinforcement. And, of course, the Quick Loop is perfect, and in her colors as well. Thank you very much for your attention to detail and great products. Diane H., Penisula, OH
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HOLY FAST!! the dogs were VERY excited to see what I was opening today. I almost had a borderjack on my kitchen counter! Thanks for the speedy delivery and just in time for our Thursday flyball class. Melissa L. Niagara Falls, ON
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My package arrived today, and I just have to tell you that Nikki was thrilled. She REALLY loves the Bunny Tug. It’s her favourite and I have all I can do to pry it out of her mouth. I think this one will actually last.Thanks again for such wonderful products and terrific service. I couldn’t believe how fast they arrived. Shelley M. Peterborough, ON
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Thank you very much for the nice tug leash. I love this and it looks really good on Moose. Yuka A., Japan
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Here is a short video of my reluctant tugger, Funky, playing with your Leash n’Tug, Whirlwind Orbee and Teaser Tug. My Border Collie and three older Malinois sure love any of your toys too. Rachel, B. Switzerland
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Received my Bunny Tug today. Gee, my Schnauzer went bunkos over it. Will probably be ordering another one soon. Thanks for complying with the black and white fur request. Janet F., La Marque, TX
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My order arrived safe and sound in Southeast Florida yesterday. Can't wait to try the new toys out on my Schip. Anastasia S., Plantation, FL
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I'm sure your tug toys have some kind of magical power! We recently enrolled in a flyball course and Destiny would not tug on any of the toys I had previously purchased. And trust me, I had bought six of them and in total spent way more than what your fabulous Kent Tug cost me. I also purchased a 20-foot long line and it feels great. The material will be a pleasure to hold on to. No more hard to hold on to fabrics. Thank you for your fabulous products and also the amazingly fast and efficient delivery service! I will be sure to recommend Salty Dog Canvas to all my doggie friends! Jacquie H, Peterborough, ON
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Received my order yesterday and I'm blown away by the quality of both the K9 Dry Beds and K9 Pocket-Tectors. Thanks for the excellent quality of your products and your outstanding service. I love the Pocket-Tectors more than I could have imagined. Pat D. , Midland, MI
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Just wanted to let you know I received my order. Thanks again for the great service. J’Anna L., Roy, WA
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A giant thank you! I ordered customed embroidered leashes Dec. 16 and received them Dec. 23, just in time to wrap them and have them ready for my pups. You are truly amazing! Yvonne J., Briar and Penny, Sydney, NS
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Received my order in plenty of time for the tournament this weekend. My dobie will be thrilled to have his new tuggies for the racing lanes this weekend. Diane R., Shelbourne, ON
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Your recommendation to try the Mini Bunny was correct because my dog just loves it! I never knew about Salty Dog Canvas but I’ve always wondered where people purchased all those cool tug toys. Martha B., St. Thomas, ON
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