FAQ
Q: Are you no longer selling toys?
A: Correct. We have discontinued production of our non-toxic buffalo, rabbit and sheepskin, and fake fur toys and treat bags.
Q: How do I care for my 100 Washes Bed?
A: These beds won't compress and they retain their shape. Wash in cold water, machine dry on "cotton" (hot) setting. We wash our pups beds once a week and have done so for many years. Every the light colored fabrics come out of the dryer looking new.
Q: Can I wash your toys?
A: All our toys were washable. Toss your toys in a pillow case or our custom Wash Bag and machine wash, gentle cycle in cold water and hang to dry.
Q: What currencies do you accept?
A: We accept US and Canadian Dollars. The multi currency function should recognize your device’s IP address and automatically switch to the correct currency. We do recommend, however, that you check the pull-down currency menu just above the Salty Dog logo on the home page.
Q: How long does it take to receive my order?
A: If we have the items in stock, most orders ship within 1 to 3 days of receipt, excluding weekends and holidays. Custom work, such as X-Pen Covers and Sides and Crate Covers that are made to order, usually ship within 7-14 days. We will make every effort to keep you informed about orders that may take a little longer than normal to ship.
Q: Can I return an item?
A: All products are 100% guaranteed against manufacturing defects. For complete details, read our Guarantee Policy.
Q: Questions about your order or need product information?
A: We're here to help you. See our Contact Us page for information on getting in touch with our shop.
Q: Don’t see what you’re looking for?
A: Our customers are an important source of design input. We can custom-make anything you require. If you can’t find what you are looking for on our website please call or email us and we will be happy to provide a quote.
Stay in Touch We would love to hear from you with feedback, suggestions or a simple hello. Please email us or call 705/344-4005.